On average, a satisfied customer or client will tell three other people about you…
Luftig Warren's Client and Customer Satisfaction Surveys will provide you with research-based information relative to what satisfied customers are saying.
Identifying your strengths allows you to build upon them, so as to attract new customers. More customers means more growth…and more revenue for your business.
FACT: On average, a dissatisfied customer or client will tell eleven people about you…
FACT: 80% of dissatisfied customers will not do business with you again, and only 4% of them will bother to tell you why…
Learning what dissatisfied customers are saying about your service or product allows you to identify and solve the problem before they begin talking to others.
Luftig Warren's Client and Customer Satisfaction Surveys will provide you with research-based information relative to what dissatisfied customers are saying.
Knowing is Power. Not Knowing Is Inexcusable. Luftig Warren Will Give You the Power to Know.
Knowing what your customers and clients are saying does many things for you. It allows you to:
- Retain customers.
- Address areas of customer or client dissatisfaction before they result in lost business.
- Discover what your current customers appreciate about your business, and what you need to do to keep them satisfied.
Luftig Warren Surveys include:
- Corporate Image Surveys - reveals people's perception of your business, so that you may address and correct negative images
- Client & Customer Exit Surveys - gathers information from clients/customers who are leaving your business, so that you may correct perceived deficiencies
- Customer Profiling Survey - gathers data about customers so that businesses may capture and analyze critical customer demographics and behavior, that may then be used to target your sales efforts
- Client & Customer Satisfaction Survey - reveals critical success factors about a business that, when used effectively, can provide a competitive edge to your business
- Competitor Effectiveness Survey - gathers information about a company's primary competitors, allowing your business to position itself favorably and gain a competitive edge
- Market Research Survey - gathers vital information about current market trends and potential areas of growth, allowing a business to make prudent decisions and plan effectively
Learn the 15 Steps to Effective Marketing
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